Draft — pending counsel review. This text has not been approved as final and may change before DealRouter opens to the public.

Support

Last updated September 25, 2026

Contact us

Email support@plotlight.app for help with signing in, your account, privacy requests, or a listing. Response times vary during the beta.

Include what you were doing, roughly when it happened, and the search ID if one was shown. Never send sign-in links, browser cookies, passwords, or payment card numbers.

Sign-in links work once and expire after 15 minutes.
Open the link in the same browser where you requested it. If you open it elsewhere, request a new link on that device.
Each email address can request up to 3 links per hour. If nothing arrives, check your spam folder and wait before trying again.

Deleting your account

Sign in. If your last sign-in was more than 15 minutes ago, request a new link first.
On the Account page, choose Delete account and confirm.

Deletion is immediate and cannot be undone. It removes your routes, searches, and results, signs you out everywhere, and erases your email address. The Privacy Policy lists the limited records that remain and for how long. If you cannot sign in, email us from the account's address.

Privacy requests

To ask for a copy of your information or to correct it, email us from the address on your account. See the Privacy Policy for details.

Reporting a problem listing

DealRouter does not host listings; they come from marketplaces. If a listing looks fraudulent, unsafe, illegal, or misleading:

Report it to the marketplace using the report option on its listing page, so the marketplace can review or remove it.
Tell us too. Send the listing link, the search ID if shown, and what is wrong, so we can review it and stop showing it where appropriate.

Do not travel to meet a seller you think is suspicious. If you believe a crime is involved, contact local law enforcement.

Reporting a security issue

Email us with "Security" in the subject line. Please give us a reasonable chance to fix the issue before sharing it, and do not access other people's data.